Crisis Management and Leadership

The “Crisis Management and Leadership” learning material is designed for 21 hours of asynchronous distance training and is intended for managers, business owners and team leaders.

Across seven thematic units, it covers identifying and preventing crises, preparedness and business continuity planning, immediate response and coordination, communication under pressure and decision-making in critical situations. It also examines the leader’s role in supporting the team, restoring operations and using experience to drive future improvement.

Learning outcomes

On completing the programme, learners should be able to:

• Identify early signs of a crisis and distinguish a crisis from a routine operational problem.
• Assess risks and potential impacts on people and critical business operations.
• Design basic prevention, preparedness and business continuity measures with clear roles and responsibilities.
• Set priorities and organise the immediate response in line with available information and their level of authority.
• Distinguish confirmed facts from assumptions and make evidence-based decisions under pressure.
• Communicate clearly and consistently with employees, management, customers and partners while acknowledging uncertainty.
• Delegate tasks with specific objectives, responsibility boundaries and reporting times.
• Apply calm leadership practices and support the team in managing pressure and disagreements.
• Define criteria for controlled recovery and monitor the restoration of operations.
• Evaluate crisis management and develop specific corrective actions and a plan to improve preparedness.